BUSN 501 Week 2 – Topic Selection/Annotated Bibliography

Introduction to BUSN 501 Week 2 Paper

This How-To Owlisdom guide is designed to assist you in selecting a customer service-related research topic pertinent to your discipline and in creating an annotated bibliography for your final paper. The BUSN 501 Week 2 – Topic Selection/Annotated Bibliography is fundamental for structuring a well-informed research paper, especially in the context of recent global changes such as the COVID-19 pandemic.

Select a customer service-related research topic that may apply to your discipline and to use for your final paper.

Selecting a Research Topic

To start the BUSN 501 Week 2 – Topic Selection/Annotated Bibliography, we will select a Research Topic. Note that this topic will be used in the Final Paper. So, take your time in research and select a topic that falls perfectly on the Rubric Requirements of BUSN 501.

• Understanding the Scope: Choose a topic that is broad enough to find multiple sources yet narrow enough to be deeply explored. Consider customer service trends influenced by recent technological advancements or changes due to COVID-19.
• Relevance to Your Discipline: Ensure the topic aligns with your field of study. For instance, if you are studying hospitality management, you might focus on customer service innovations in hotels during the pandemic.

Conducting Preliminary Research

We will conduct our research and find resources related to our selected topic.

• Identifying Recent Sources: Limit your search to sources published from 2020 onwards to reflect the impact of COVID-19 on customer service. Use filters in databases to exclude older publications.
• Using Academic Databases: Access databases like JSTOR, PubMed, or specific business databases such as Business Source Premier. Look for peer-reviewed journals, industry reports, and academic books.

Create an annotated bibliography. Please use APA format for the cover page, spacing, and citations. Organize your annotated bibliography alphabetically.

Creating an Annotated Bibliography

For BUSN 501 Week 2 – Topic Selection/Annotated Bibliography, we will create an annotated bibliography of the selected resources.  We are required to write an annotated bibliography for 10 resources. I have provided sample solution for 3. You can easily understand the annotated bibliography from the sample solution.

• Format and Content of Annotations: Each annotation should succinctly summarize the source’s content, evaluate its credibility, and reflect on its applicability to your topic. Each entry should be about 150-200 words.
• Organizing Entries Alphabetically: Arrange your entries alphabetically by the author’s last name to maintain order and ease of navigation.
• Adhering to APA Format: Use APA format for your entire document, including a cover page, double spacing, and hanging indents for your citations. Ensure your citations are accurate and complete, reflecting the latest APA guidelines.

Example

Alzoubi, H. M., & Aziz, R. (2021). Does Emotional Intelligence Contribute to Quality of Strategic Decisions? The Mediating Role of Open Innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(2), 130. https://doi.org/10.3390/joitmc7020130 

This research by Alzoubi and Aziz delves into the crucial relationship between emotional intelligence and the quality of strategic decision-making, emphasizing the mediating role of open innovation. By adopting a quantitative methodology, the authors analyzed data from a variety of industries to investigate this dynamic. Their findings revealed that higher levels of emotional intelligence significantly enhance the quality of strategic decisions through the facilitation of open innovation practices. This study makes a significant contribution to the existing literature by linking emotional intelligence with both innovation and strategic management. It highlights how critical emotional awareness is in enhancing an organization’s innovation capabilities, suggesting that leaders’ emotional acuity can fundamentally influence strategic outcomes.

Closing

Successfully selecting a relevant topic and creating a comprehensive annotated bibliography are crucial steps in the research process, especially in dynamic fields like customer service that have been significantly impacted by external events such as the COVID-19 pandemic. This How-To Owlisdom Guide provides a structured approach to handling these tasks, ensuring that your research is both current and academically rigorous. Remember, the quality of your preliminary research and organization will set the foundation for a compelling final paper.