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Instructions of BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service
W8: Justify arguments and information required to solve real-world problems
This week you will be required to work on real world customer service problem. Start by going to this link where you will be taken to an interactive case study designed to test your skills:
Once you have completed the simulation, please arrange to post to the Week 8 discussion regarding your choices in the case study polls. You should mention how your decisions compared to others and justify the rationale for your answer choice. Please explain areas where more information would be needed to make a sound decision.
Week 8 – Customer Service Paper
Instructions
Research Paper – Customer Service related
Picking up from your annotated bibliography and outline submitted in earlier weeks, prepare a final research paper on the topic you choose. The paper should be 2500 words in length and include a cover page and Reference list. All papers should be submitted in APA format. Please include a minimum of 10 references (see your annotated bibliography).
Title page
Table of contents
Abstract
Lit review
Body (see your outline)
Reference page
Step-By-Step Guide on BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service
Introduction to BUSN I001 Week 8 Discussion
Welcome to BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service! This week, you will engage with a real-world customer service problem through an interactive case study. The goal is to apply your customer service knowledge and skills to make informed decisions and reflect on your choices compared to others. This Owlisdom How-To guide will help you navigate the Week 8 discussion and assignments, ensuring you address all necessary components thoughtfully and thoroughly.This week you will be required to work on real world customer service problem. Start by going to the provided link where you will be taken to an interactive case study designed to test your skills.
Complete the Interactive Case Study
As mentioned in the BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service Instructions, I must start by understanding and analysing the interactive case study provided to test my skills regarding customer service problems.- Follow the provided link to access the interactive case study.
- Engage with the case study, making choices based on your understanding of customer service principles.
- Take note of the decisions you make and the reasoning behind them.
Example
I completed the interactive case study on handling a difficult customer service situation. The scenario involved a customer who was unhappy with a product and demanded a refund. I had to decide whether to offer a full refund, a partial refund, or another solution, such as store credit.
Once you have completed the simulation, please arrange to post to the Week 8 discussion regarding your choices in the case study polls.
Discuss Your Choices in the Case Study Polls
Next, in the course BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service Instructions, I will summarise the case study polls and post them.- Summarise the key decisions you made during the case study.
- Explain the reasoning behind each decision.
- Reflect on how your choices align with customer service best practices.
Example
In the first decision point, I chose to offer a full refund because I believed it would best address the customer’s immediate dissatisfaction and preserve the company’s reputation. My reasoning was based on the principle of prioritising customer satisfaction to ensure long-term loyalty. In another scenario, I opted for store credit as a compromise when the product issue was less severe, aiming to retain the customer while minimising financial loss for the company.
You should mention how your decisions compared to others and justify the rationale for your answer choice.
Compare Your Decisions with Others and Justify Your Rationale
Finally, In the next section of the BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service Instructions, I will analyze and compare my rationale with other participants.- Compare your choices with the poll results from other participants.
- Identify any significant differences or similarities in decisions.
- Justify why you made your particular choices, considering alternative perspectives.
Example
Comparing my choices with the poll results, I noticed that a majority of participants also chose to offer a full refund in the first scenario. This alignment suggests a common understanding of the importance of resolving customer complaints quickly and effectively. However, in the scenario where I chose store credit, most participants preferred a partial refund. My justification for store credit was to encourage future purchases, which I believed would be beneficial for long-term customer retention. Understanding alternative perspectives helped me appreciate different strategies in customer service management.
Please explain areas where more information would be needed to make a sound decision.
Explain Areas Where More Information is Needed
Finally, In the next section of the BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service instructions, I will analyze the result obtained and identify areas where further research is required.- Identify any areas in the case study where additional information would have helped make a more informed decision.
- Discuss what type of information would be beneficial and why.
- Reflect on how this additional information could influence your decision-making process.
Example
In the case study, I felt additional information about the company’s return policy and the customer’s purchase history would have been helpful. Knowing the return policy in detail would ensure that my decisions align with company guidelines, and understanding the customer’s history could provide insights into their value to the company. This information would have allowed me to tailor my response more effectively, balancing customer satisfaction with company interests.
Please respond to more than two other students. Responses should include direct questions.
Responding to Peers
Responding to peers is one of the vital parts of BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service. We need to provide responses to at least two other learners’ posts. I will provide an example post. You can write your peer responses by keeping the below points in mind.- Read at least two of your peers’ posts and provide a meaningful response.
- Offer additional insights, ask questions, or suggest alternative perspectives.
- Ensure your response is respectful, constructive, and supported by relevant sources where appropriate.
Example
Response 1 Hi Jen, I found your decision to offer a partial refund in the first scenario very interesting. Your approach to balancing customer satisfaction with company policy makes a lot of sense. Have you encountered similar situations in your professional experience? How did you handle them? Great job! Response 2 Hi Harry, your choice of offering store credit in the second scenario was compelling. It’s a smart way to retain customers and encourage future purchases. Do you think this approach might work better in certain industries than others? I’d love to hear your thoughts. Excellent work!
Closing
This How-To guide of BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service aims to assist you in effectively navigating the Week 8 discussion for BUSN1001. Completing the interactive case study and reflecting on your decisions will enhance your practical understanding of customer service principles. Engaging in meaningful dialogue with your peers will further enrich your learning experience. Good luck with your discussion! You can also read BUSN 1001 complete modules to ace the course!
