BUSN 1001 Weeks Discussion: Customer Service Case Study Guide

Introduction

Welcome to the BUSN 1001 Week 8 Discussion guide! This week, you’ll work through a real-world customer service case study, analyze your choices, and compare them with peers. Our step-by-step breakdown will help you justify your rationale and respond effectively. For added support in coursework and business-related assignments, explore Owlisdom’s MBA Assignment Help for expert guidance.

BUSN 1001 Week 1 Discussion: Primary and Secondary Sources

Instructions for BUSN 1001 Week 1 Discussion: Primary and Secondary Sources

Week 1: Primary and Secondary Sources

Introductions

Welcome to our online world.

For this introductory post, please begin a new thread and introduce yourself.

1. Provide a summary of your educational and prior work experience and explain what motivated you to get started in the field, and your plans for after completing your education. Let us know what you expect to gain from this course. If you have made any contacts or networking in the industry, share that as well (if you do not mind).

2. Let us know some hobbies, activities you enjoy, or any information you would like to share to break the ice and help us get to know you.

1. And what do you not like to have for breakfast? Yes, this question does relate to this course. If you figure it out, let me know. 

Dr. Oliver Hedgepeth

1. Do read the following as well. Pay attention to the rubric for counting your replies, which are not the same as your initial posting — that is an initial thread. 

Instructions: Your first post in this discussion must be 250 words. It must be made in the first week of class by 11:59 pm ET on Sunday. It is used to confirm your entry into the course. Please respond to more than 2 other students. Responses should be a minimum of 100 words and include direct questions. If you do not write a 250-word first post in this discussion within the first week, you will be dropped from the course.

,,///’W1: Differentiate between primary and secondary sources

This week, you need to explain the difference between primary and secondary sources in research. Discuss any personal experience you have with primary or secondary sources. Consider how many online polls or surveys you have responded to.

Introduction to Class 

Hello everyone! My name is [Your Name], and I’m excited to be part of this course. I have a Bachelor’s degree in Business Administration from XYZ University and have spent the past five years working as a Marketing Manager at ABC Corp. My interest in business was sparked by a college project, and after completing my education, I plan to advance into a senior management role. Through this course, I hope to deepen my understanding of critical thinking and digital literacy. I enjoy hiking, painting, and reading in my free time. Something I do not like to have for breakfast is oatmeal. Looking forward to a great semester with all of you!

Introduction to BUSN 1001 Week 1 Discussion: Primary and Secondary Sources

Welcome to BUSN 1001 Week 1 Discussion: Primary and Secondary Sources! This week focuses on understanding the difference between primary and secondary sources, which is crucial for conducting effective research. By distinguishing these types of sources, you’ll be better equipped to gather and analyze information accurately. This Owlisdom How-To guide will help you navigate the Week 1 discussion, ensuring you address all necessary components thoroughly.

Explain the difference between primary and secondary sources in research.

Differentiate Between Primary and Secondary Sources

As mentioned in the Critical Thinking and Digital Literacy BUSN 1001 Week 1 Discussion: Primary and Secondary Sources instructions, we must start this by analyzing various sources given in week 1 and explaining the difference between primary and secondary sources in the research field. 

• Define what primary sources are and provide examples.
• Define what secondary sources are and provide examples.

Example

Primary sources are the raw materials of research – original documents and objects created at the time under study. Examples include diaries, photographs, and direct survey results. These sources provide direct evidence or firsthand accounts of events or conditions.

Secondary sources, on the other hand, analyze, interpret, or summarize primary sources. They often provide second-hand accounts and are one step removed from the original events or experiences. Examples include textbooks, articles that review previous research, and critical essays. These sources are valuable for gaining an overview of a topic and understanding the context and significance of primary data.

Discuss any personal experience you have with primary or secondary sources.

Personal Experience with Primary or Secondary Sources

Then, in the next section of the course, BUSN 1001 Week 1 Discussion: Primary and Secondary Sources, I will discuss any personal experience that I had regarding primary or secondary sources.

• Share an experience where you used primary sources, such as conducting a survey or interview.
• Discuss an experience with secondary sources, like using textbooks or review articles for research.

Example

In a previous research project, I conducted a series of interviews with industry experts to gather insights on emerging market trends. These interviews served as primary sources because they provided direct, unfiltered information relevant to my study. The firsthand accounts were invaluable in understanding the current market dynamics.

Conversely, I often rely on secondary sources for literature reviews. For example, during a project on consumer behavior, I utilized journal articles that synthesized existing research on the topic. These secondary sources helped me understand broader trends and contextualize my findings within the larger body of academic work.

Consider how many online polls or surveys you have responded to.

Online Polls or Surveys

Finally, in the BUSN 1001 Week 1 Discussion: Primary and Secondary Sources course, I will analyze the number of online pools and surveys I have responded to regarding the field of research.

• Reflect on how many online polls or surveys you have participated in.
• Consider the nature of these polls and surveys – are they primary or secondary sources?

Example

I frequently participate in online surveys, such as feedback forms from services I use or opinion polls on social media. These surveys are primary sources because they collect original data from respondents, which is then used to generate insights or inform decisions.

Reflecting on these experiences, I realize the importance of distinguishing between primary and secondary sources to ensure the reliability and relevance of the information used in research. Each type of source plays a crucial role in building a comprehensive understanding of the subject matter.

Please respond to at least two other students. Responses should be a minimum of 100 words and include direct questions.

Responding to Peers

Responding to peers is one of the vital parts of BUSN 1001 Week 1 Discussion: Primary and Secondary Sources. We need to respond to at least two other learners’ posts. I will provide an example post. You can write your peer responses by keeping the following points in mind.

• Engage with at least two peers’ posts by providing a thoughtful and meaningful response.
• Enhance the discussion by contributing additional insights, posing questions, or offering alternative viewpoints.
• Ensure your response is courteous, constructive, and backed by relevant scholarly sources where appropriate.

Example

Response 1

Hi Jess, I found your explanation of primary and secondary sources very clear and informative. Your personal experience with conducting primary research through surveys was particularly interesting. Have you found any challenges in differentiating between primary and secondary sources in your research? Great job!

Response 2

Hi Alex, I appreciated your detailed explanation of primary and secondary sources. Your example of using journal articles for literature reviews was relatable. Do you think there’s a particular field of study where distinguishing between primary and secondary sources is especially challenging? I’d love to hear your thoughts. Excellent work!

 Closing

This How-To guide of BUSN 1001 Week 1 Discussion: Primary and Secondary Sources aims to assist you in navigating the Week 1 discussion for BUSN1001 I001 effectively. By understanding the differences between primary and secondary sources and reflecting on personal experiences, you will strengthen your research skills. Engaging in meaningful dialogue with your peers will further enhance your learning experience. Good luck with your discussion!
In the next module of BUSN 1001, we will explore the week 2 discussion: technology used to access and organize information.

BUSN 1001 Week 2 Discussion: Technology Used to Access and Organize Information

Instructions for BUSN 1001 Week 2 Discussion: Technology Used to Access and Organize Information

W2: Utilize technology to access and organize information in support of research

How have you conducted research in the past? What kind of web searches did you use? How did you organize the information that you found? Offer other business or life examples as appropriate.

Week 2 – Topic Selection/Annotated Bibliography

Instructions

Paper – Select a customer service-related research topic that may apply to your discipline and use for your final paper. Create an annotated bibliography. Please use APA format for the cover page, spacing, and citations. Organize your annotated bibliography alphabetically.

The annotated bibliography must include a minimum of 10 sources. Each annotation should be one paragraph in length (100-150 words) and written in the third person.

These sources should be published no later than 2020 due to how the COVID-19 Pandemic impacted all topics in this class. So, use publications from 2023, 2022, 2021, and 2020.

Introduction to BUSN I001 Week 2 Discussion

Welcome to BUSN 1001 Week 2 Discussion: Technology Used to Access and Organize Information! This week focuses on how technology can be utilised to access and organise information in support of research. Mastering these skills is vital for conducting effective and efficient research. This Owlisdom How-To guide will help you navigate the Week 2 discussion and assignments, ensuring you address all necessary components thoughtfully and thoroughly.

How have you conducted research in the past?

Conducting Research in the Past

As mentioned in the Critical Thinking and Digital Literacy of BUSN 1001 Week 2 Discussion: Technology Used to Access and Organize Information instructions, we must start this by analyzing our previous research and then discussing what strategies or methods we used to conduct our previous searches. 

• Reflect on your past research experiences.
• Discuss the challenges and successes you encountered.

Example

In my previous roles, conducting research was a significant part of my responsibilities. One notable project involved analysing market trends for a new product launch. The challenges included sifting through vast amounts of data and ensuring the sources were credible. However, the success came from identifying key trends that informed our marketing strategy, ultimately leading to a successful product launch.

Another instance was during my academic journey, where I had to gather extensive literature for a thesis. The process was time-consuming but rewarding as I honed my ability to discern relevant information from various sources.

What kind of web searches did you use?

Web Searches and Tools Used

Then, in the next section of the course, BUSN 1001 Week 2 Discussion: Technology Used to Access and Organize Information, I will discuss the types of websites or databases I used for my research. 

• Explain the types of web searches you have used.
• Discuss any specific tools or databases that were particularly helpful.

Example

For web searches, I primarily used Google Scholar and industry-specific databases such as JSTOR and PubMed. These platforms provided access to peer-reviewed articles and up-to-date research. Additionally, I used tools like Mendeley for reference management and Evernote to organise notes and ideas.

Google’s advanced search features helped narrow down search results to the most relevant articles, saving valuable time. The combination of these tools streamlined the research process and ensured that I could easily retrieve and reference critical information.

How did you organize the information that you found?

Organizing Information

Finally, in the BUSN 1001 Week 2 Discussion: Technology Used to Access and Organize Information, I will explain the arrangement methods I used to organise my research. 

• Describe the methods you used to organize the information you found.
• Mention any software or techniques that helped streamline your research process.

Example

To organize the information I found, I relied on digital tools such as Zotero and Trello. Zotero was particularly useful for managing citations and creating bibliographies, while Trello helped me organize tasks and track progress. I also used mind-mapping software like X Mind to visually organise my thoughts and draw connections between different pieces of information.

These tools not only kept my research organized but also enhanced my productivity by providing a clear structure for managing data and insights. This structured approach made it easier to compile and synthesize information for reports and presentations.

Offer other business or life examples as appropriate.

Other Business or Life Examples

Finally, in the course BUSN 1001 Week 2 Discussion: Technology Used to Access and Organize Information, I will provide other examples related to my personal or professional life. 

• Provide additional examples from your professional or personal life where you used technology to access and organise information.
• Highlight any lessons learned from these experiences.

Example

In my professional life, I often use CRM systems to manage customer information and sales data. These platforms allow for efficient data organisation and retrieval, enabling better decision-making and customer service. For example, using Salesforce, I can track customer interactions, manage leads, and generate reports that provide valuable insights into sales performance.

On a personal level, I use apps like Notion and Todoist to organise my daily tasks and long-term goals. These tools help me stay organised and prioritise my activities, ensuring that I can manage my time effectively and achieve my objectives.

Please respond to at least two other students. Responses should be a minimum of 100 words and include direct questions.

Responding to Peers

Responding to peers is one of the vital parts of BUSN 1001 Week 2 Discussion: Technology Used to Access and Organize Information. We need to respond to at least two other learners’ posts. I will provide an example post. You can write your peer responses by keeping the following points in mind.

• Engage with at least two peers’ posts by providing a thoughtful and meaningful response.
• Enhance the discussion by contributing additional insights, posing questions, or offering alternative viewpoints.
• Ensure your response is courteous, constructive, and backed by relevant scholarly sources where appropriate.

Example

Response 1

Hi Tania, I found your reflection on past research experiences very insightful. Your use of Google Scholar and Mendeley mirrors my own approach, and I agree that these tools are invaluable for managing large volumes of information. Have you ever encountered any challenges with these tools, and how did you overcome them? Great job!

Response 2

Hi Sam, I appreciated your detailed explanation of using Trello and Zotero to organise research. Your method of combining task management with reference management is something I might try in my next project. Do you have any tips for integrating these tools seamlessly into a research workflow? I’d love to hear your thoughts. Excellent work!

Closing

This How-To guide aims to assist you in navigating the BUSN 1001 Week 2 Discussion: Technology Used to Access and Organize Information effectively. By reflecting on past research experiences and exploring various tools and techniques, you will enhance your ability to access and organise information efficiently. Engaging in meaningful dialogue with your peers will further enrich your learning experience. Good luck with your discussion!
In the next module of BUSN 1001, we will explore the week 3 discussion on ethical considerations in research.

BUSN 1001 Week 4 Discussion: Deductive and Inductive Reasoning 

Instructions for BUSN 1001 Week 4 Discussion: Deductive and Inductive Reasoning

W4: Distinguish between deductive and inductive reasoning

Describe and explain what deductive reasoning is and what inductive reasoning is.

Compare and contrast your observations with the material from this week. Do you feel that most research uses deductive reasoning or inductive reasoning?

Introduction to BUSN 1001 Week 4 Discussion

Welcome to Week 4 of BUSN I001! This week focuses on distinguishing between deductive and inductive reasoning. Understanding these reasoning methods is essential for conducting thorough and logical research. This Owlisdom guide will help you navigate the Week 4 discussion and assignments, ensuring you address all necessary components thoughtfully and thoroughly.

Describe and explain what deductive reasoning is.

Deductive Reasoning

As mentioned in the Critical Thinking and Digital Literacy BUSN 1001 Week 4 Discussion: Deductive and Inductive Reasoning instructions, I will start this by analyzing our previous research and then discuss deductive reasoning.

• Define deductive reasoning.
• Explain the process of deductive reasoning.
• Provide an example of deductive reasoning in research.
• Highlight the strengths of deductive reasoning.

Example

Deductive reasoning is a logical process in which a conclusion is drawn from a set of premises that are generally assumed to be true. This type of reasoning moves from a general principle to a specific conclusion. For example, in a research study, if we know that all humans need water to survive (general principle) and we have a subject who is a human (specific instance), we can deduce that this subject needs water to survive (specific conclusion).

The strengths of deductive reasoning lie in its logical structure, which ensures that if the premises are true, the conclusion must also be true. This method is particularly useful in scientific research, where hypotheses are tested through experiments and observations.

Describe and explain what inductive reasoning is.

Inductive Reasoning

Then in the next section of the course BUSN 1001 Week 4 Discussion: Deductive and Inductive Reasoning, I will discuss what inductive reasoning is. 

• Define inductive reasoning.
• Explain the process of inductive reasoning.
• Provide an example of inductive reasoning in research.
• Highlight the strengths of inductive reasoning.

Example

Inductive reasoning, on the other hand, involves drawing general conclusions from specific observations. This process moves from specific instances to broader generalisations. For example, if a researcher observes that a specific plant species flourishes in shaded areas, they might conclude that all similar plants thrive in similar conditions.

The strength of inductive reasoning is its ability to generate new theories and hypotheses based on observed patterns. However, the conclusions drawn are not guaranteed to be true, as they are based on probability rather than certainty.

Compare and contrast your observations with the material from this week.

Material from This Week

Finally, in the BUSN 1001 Week 4 Discussion: Deductive and Inductive Reasoning course, I will analyse the previous material and explain what I observed during this week. 

• Reflect on your understanding of deductive and inductive reasoning before this week.
• Compare your observations with the provided material.
• Discuss any new insights gained from this week’s content.
• Highlight any changes in your understanding.

Example

Before this week, I had a basic understanding of deductive and inductive reasoning, but lacked detailed insights into their applications in research. This week’s material provided a more comprehensive overview, highlighting the distinct processes and strengths of each reasoning type. I learned that while deductive reasoning is useful for testing hypotheses, inductive reasoning is essential for developing new theories.

One new insight I gained is the importance of combining both reasoning methods in research. This approach allows for a more robust and comprehensive understanding of the research problem. My understanding has evolved to appreciate the complementary nature of deductive and inductive reasoning in scientific inquiry.

Do you feel that most research uses deductive reasoning or inductive reasoning?

Research Using Deductive or Inductive Reasoning

Finally, in the course BUSN 1001 Week 4 Discussion: Deductive and Inductive Reasoning, I will analyse online sources and discuss whether most research uses deductive or inductive reasoning to conduct the study. 

• Reflect on the types of reasoning used in your field of study or work.
• Discuss which type of reasoning is more prevalent and why.
• Provide examples to support your discussion.
• Consider the benefits and limitations of each reasoning type in research.

Example

In my field of study, which is business research, both deductive and inductive reasoning are prevalent. However, deductive reasoning is more commonly used for hypothesis testing and validating existing theories. For instance, when conducting market research, businesses often start with a general theory about consumer behaviour and test this theory using specific data.

Inductive reasoning, while less common, is crucial for exploratory research. It helps researchers identify patterns and develop new theories based on observed data. For example, a business might use inductive reasoning to analyse customer feedback and identify emerging trends. Both reasoning types are valuable, but their application depends on the research objectives and context.

Please respond to at least two other students. Responses should be a minimum of 100 words and include direct questions.

Responding to Peers

Responding to peers is one of the vital parts of BUSN 1001 Week 4 Discussion: Deductive and Inductive Reasoning. We need to respond to at least two other learners’ posts. I will provide an example post. You can write your peer responses by keeping the following points in mind.

• Engage with at least two peers’ posts by providing a thoughtful and meaningful response.
• Enhance the discussion by contributing additional insights, posing questions, or offering alternative viewpoints.
• Ensure your response is courteous, constructive, and backed by relevant scholarly sources where appropriate.

Example

Response 1

Hi Jessica, your explanation of deductive reasoning was very clear and insightful. I particularly liked your example of using deductive reasoning in scientific research. Have you encountered any challenges when applying deductive reasoning in your studies or work? Great job!

Response 2

Hi Alexander, I found your discussion on inductive reasoning very compelling. Your example of drawing general conclusions from specific observations was relatable. Do you think there are certain research areas where inductive reasoning is more effective than deductive reasoning? I’d love to hear your thoughts. Excellent work!

 Closing

This How-To guide of BUSN 1001 Week 4 Discussion: Deductive and Inductive Reasoning aims to assist you in navigating the Week 4 discussion for BUSN1001 effectively. By understanding and applying both deductive and inductive reasoning, you will enhance your research skills and ability to draw logical conclusions. Engaging in meaningful dialogue with your peers will further enrich your learning experience. Good luck with your discussion!
In the next module of BUSN 1001, we will explore the week 5 discussion on evidence, reasoning, and fallacy.

BUSN 1001 Week 5 Discussion: Evidence, Reasoning, and Fallacy

Instructions for BUSN 1001 Week 5 Discussion: Evidence, Reasoning, and Fallacy

W5: Evaluate elements of critical thinking (evidence, reasoning, fallacy)

Explain and evaluate the different elements of critical thinking. Which elements would you use in conducting research, and why? Use examples to support your position. Offer any personal experiences that you have in this regard.

Week 5 – Outline for Research Paper

Instructions

Prepare a full sentence outline for a research paper about customer service. The outline should include a cover page and a list of references. The outline should be a minimum of two double-spaced pages (not counting cover and references).

The purpose of the outline is to help you establish the organization of your final paper.

Follow this structure:

1. Introduction
2. Thesis: Include your thesis statement here.
3. Body – Paragraph 1: Topic
4. Supporting Evidence
5. Explanation
6. Why is this important?

III. Body – Paragraph 2: Topic

1. Repeat to include a minimum of 3 supporting topics (support your thesis statement).
2. Conclusion

Continue this format to cover all paragraphs in the body of your paper. You must have at least three topics in the body. Do not forget to include the conclusion. End with a list of References. Please see the attached document for a sample full sentence outline. Scroll down in the document to the “full sentence outline” example.

Introduction to BUSN 1001 Week 5 Discussion

Welcome to BUSN 1001 Week 5 Discussion: Evidence, Reasoning, and Fallacy! This week, we delve into the critical thinking elements of evidence, reasoning, and fallacies. Understanding these concepts is essential for conducting robust research and developing strong arguments. This Owlisdom How-To guide will help you navigate the Week 5 discussion and assignments, ensuring you address all necessary components thoughtfully and thoroughly.

Explain and evaluate the different elements of critical thinking.

Elements of Critical Thinking:

As mentioned in the Critical Thinking and Digital Literacy of BUSN 1001 Week 5 Discussion: Evidence, Reasoning, and Fallacy instructions, I will start this by analyzing our previous research and then discuss different parameters of critical thinking.

• Define critical thinking.
• Describe the elements of evidence, reasoning, and fallacies.
• Evaluate the importance of each element in critical thinking.
• Highlight how these elements contribute to sound research.

Example

Critical thinking involves analyzing and evaluating information to make informed decisions. The main elements include evidence, reasoning, and fallacies. Evidence refers to the information used to support arguments, while reasoning involves logical thinking to connect evidence to conclusions. Fallacies are errors in reasoning that undermine the validity of an argument.

The importance of these elements lies in their ability to ensure rigorous and unbiased research. Evidence provides the foundation for sound arguments, reasoning connects the dots logically, and recognizing fallacies helps avoid flawed conclusions. Together, these elements contribute to the integrity and credibility of research findings.

Which elements would you use in conducting research, and why?

Elements Used in Conducting Research

Then, in the next section of BUSN 1001 Week 5 Discussion: Evidence, Reasoning, and Fallacy, I will discuss which elements would prove useful in my research and why.

• Discuss which elements of critical thinking are most crucial for your research.
• Explain why these elements are particularly important.
• Provide examples of how these elements can enhance research quality.
• Reflect on the potential challenges of applying these elements in research.

Example

In my research, evidence and reasoning are the most crucial elements of critical thinking. Evidence is essential because it provides the factual basis for my arguments. Without credible evidence, any conclusion drawn would be baseless. Reasoning, on the other hand, is vital for connecting the evidence to the research hypothesis logically.

For instance, in a recent market analysis project, I used statistical data (evidence) to identify trends. By applying logical reasoning, I could predict future market behaviors, which informed strategic business decisions. These elements ensured that my research was not only accurate but also actionable.

Use examples to support your position.

Use Examples to Support Your Position

Finally, in the BUSN 1001 Week 5 Discussion: Evidence, Reasoning, and Fallacy, I will analyze the previous material and use examples to support my research. 

• Provide specific examples from academic or professional experiences.
• Illustrate how critical thinking elements improved your research outcomes.
• Highlight any lessons learned from applying critical thinking in research.

Example

In my professional experience, I once had to evaluate the effectiveness of a new marketing campaign. By gathering customer feedback and sales data (evidence), I applied reasoning to determine the campaign’s impact on brand awareness. This approach highlighted areas for improvement and led to a more effective marketing strategy.

Similarly, during my academic studies, I conducted a research project on consumer behavior. Using survey data (evidence) and statistical analysis (reasoning), I could draw meaningful conclusions about purchasing patterns. This experience reinforced the importance of evidence and reasoning in producing reliable research outcomes.

Offer any personal experiences that you have in this regard.

Personal Experiences with Critical Thinking

Finally, in the BUSN 1001 Week 5 Discussion: Evidence, Reasoning, and Fallacy, I will give examples from my personal or professional experience regarding critical thinking.

• Reflect on a situation where critical thinking played a key role.
• Discuss how you applied evidence, reasoning, and fallacies in that situation.
• Explain the outcomes and any improvements in your decision-making process.
• Share insights on how to develop stronger critical thinking skills.

Example

In my previous role, I faced a situation where critical thinking was crucial. We were considering a major investment in new technology, and I had to present a recommendation. By evaluating the potential benefits and risks (evidence), applying logical analysis (reasoning), and identifying any biases in the available information (fallacies), I could provide a well-founded recommendation.

This process improved the decision-making quality and highlighted the importance of critical thinking in business scenarios. Developing these skills has enabled me to make more informed and effective decisions, both professionally and personally.

Please respond to at least two other students. Responses should be a minimum of 100 words and include direct questions.

Responding to Peers

Responding to peers is one of the vital parts of BUSN 1001 Week 5 Discussion: Evidence, Reasoning, and Fallacy. We need to respond to at least two other learners’ posts. I will provide an example post. You can write your peer responses by keeping the following points in mind.

• Engage with at least two peers’ posts by providing a thoughtful and meaningful response.
• Enhance the discussion by contributing additional insights, posing questions, or offering alternative viewpoints.
• Ensure your response is courteous, constructive, and backed by relevant scholarly sources where appropriate.

Example

Response 1

Hi Ross, your explanation of critical thinking elements was very insightful. I particularly liked your emphasis on the role of evidence in supporting arguments. Have you encountered any challenges in finding reliable evidence for your research? Great job!

Response 2

Hi Jennifer, I found your discussion on reasoning and fallacies very compelling. Your examples from professional experience highlighted the practical application of these elements. Do you have any strategies for identifying and avoiding fallacies in research? I’d love to hear your thoughts. Excellent work!

Closing

This How-To guide of BUSN 1001 Week 5 Discussion: Evidence, Reasoning, and Fallacy aims to assist you in navigating the Week 5 discussion for BUSN1001 I001 effectively. By exploring the critical thinking elements of evidence, reasoning, and fallacies, you will enhance your research skills and ability to develop sound arguments. Engaging in meaningful dialogue with your peers will further enrich your learning experience. Good luck with your discussion!
In the next module of BUSN 1001, we will explore the week 6 discussion on constructing logical arguments in research.

BUSN 1001 Week 6 Discussion: Constructing Logical Arguments in Research

Instructions for BUSN 1001 Week 6 Discussion: Constructing Logical Arguments in Research

W6: Construct arguments related to logistical problems by writing supportive argumentative essays

Explain the importance of constructing a logical position or argument for research. Do you feel that one is harder or more complicated than another? Support your position.

Week 6 Argumentative Essay

Instructions

Paper – Find an article about a current event in your discipline and write a supportive argumentative essay. The essay should be at least 1000 words in length and written in APA format. Include a cover page and a Reference list.

Prepare an argumentative essay in which you take a position on a topic (current event related to your discipline). Begin by choosing a topic and establishing your claim regarding this topic. Consider some good reasons or evidence that might support your claim. Also consider opposing views. What is your response to these opposing views?

Outline for Argumentative Essay:

Introduction Paragraph with Thesis Statement – the introduction should be fully developed, containing background information on the topic. The thesis statement should appear at the end of the introductory paragraph.

Clear Transitions between all paragraphs – transitions hold the essay together. They inform the reader of what to expect in the next paragraph.

Body – a fully developed set of paragraphs that provide evidence and support of the thesis. In the body, the writer should include a warrant or reason that the evidence provided supports the thesis. Try to choose at least three VERY strong arguments that support your thesis (claim). Then back your argument up with relevant, timely, specific, and accurate evidence. Use facts and statistics, leave out your opinions, yet include the opinions of experts on this topic. Avoid words like ‘I think” and “I believe”. Do not overuse emotion and demonstrate a lack of bias. 

Also in the body (1-2 paragraphs), it is important to consider other points of view or opposing views. The writer should view those who are not in support of the thesis, yet refute that this point of view is out of date, irrelevant, or not well-informed. 

Conclusion– The conclusion should be tied back to the thesis statement. It is important not to introduce any new information in the conclusion. The conclusion is a synthesis of the information in the essay and a statement of why the topic is important.

Introduction to BUSN I001 Week 6 Discussion

Welcome to BUSN 1001 Week 6 Discussion: Constructing Logical Arguments in Research! This week focuses on constructing logical positions or arguments for research. Developing well-founded arguments is crucial for presenting persuasive and credible research findings. This Owlisdom How-To guide will help you navigate the Week 6 discussion, ensuring you address all necessary components thoughtfully and thoroughly.

Explain the importance of constructing a logical position or argument for research.

Importance of Constructing a Logical Position or Argument

As mentioned in the BUSN 1001 Week 6 Discussion: Constructing Logical Arguments in Research instructions, I must start by understanding and explaining the importance that an argument or logical status holds in research. 

• Define what a logical position or argument is.
• Discuss why constructing a logical argument is crucial in research.
• Highlight the role of logical arguments in persuading and informing others.
• Explain how logical arguments contribute to the credibility and validity of research.

Example

Constructing a logical position or argument is essential in research because it ensures that the conclusions drawn are based on solid evidence and sound reasoning. A logical argument connects premises to a conclusion coherently and consistently, making it easier for others to understand and accept the findings. Logical arguments are crucial for persuading and informing stakeholders, peers, and the broader academic community. They contribute to the credibility and validity of research, ensuring that the results are reliable and trustworthy.

In research, constructing a logical argument involves systematically gathering and analysing evidence, identifying patterns and relationships, and drawing conclusions that are supported by the data. This process helps to minimise biases and errors, leading to more accurate and meaningful results.

Do you feel that one is harder or more complicated than another?

Types of Arguments

Next, in the BUSN 1001 Week 6 Discussion: Constructing Logical Arguments in Research instructions, I will discuss types of arguments and then explain which one is more complicated than the other.

• Compare different types of arguments (e.g., inductive vs. deductive).
• Discuss which type of argument you find more challenging and why.
• Provide examples to illustrate your points.
• Reflect on the benefits and limitations of each type of argument.

Example

There are different types of arguments, such as inductive and deductive arguments. Inductive arguments move from specific observations to general conclusions, while deductive arguments move from general principles to specific conclusions. I find inductive arguments more challenging because they require identifying patterns and drawing generalizations from a limited set of observations. This can be difficult when the data is complex or ambiguous.

For example, in a market research project, using an inductive approach, I had to analyse customer feedback to identify trends and preferences. The challenge was to ensure that the conclusions drawn were representative and not biased by a small sample size. In contrast, deductive arguments, which start with a general theory and test it with specific data, can be more straightforward but require strong theoretical foundations.

Provide an example to support your position.

Examples to Support Your Position

Finally, in the next section of the BUSN 1001 Week 6 Discussion: Constructing Logical Arguments in Research instructions, I will explain and defend my response using the examples from the sources. 

• Use specific examples from academic or professional experiences.
• Illustrate how constructing logical arguments improved your research outcomes.
• Highlight any lessons learned from developing arguments.
• Explain how these lessons can be applied to future research.

Example

In my professional experience, constructing logical arguments has been crucial in developing effective business strategies. For instance, when proposing a new marketing campaign, I used evidence from previous campaigns and market research to build a logical argument for the expected success of the new initiative. This approach helped gain stakeholder buy-in and ensured that the campaign was well-supported by data.

Similarly, during my academic studies, I wrote a research paper on the impact of social media on consumer behaviour. By constructing a logical argument based on empirical evidence and theoretical frameworks, I was able to present a compelling case for the influence of social media on purchasing decisions. This experience reinforced the importance of logical arguments in producing credible and persuasive research.

Please respond to more than two other students. Responses should be a minimum of 100 words and include direct questions.

Responding to Peers

Responding to peers is one of the vital parts of BUSN 1001 Week 6 Discussion: Constructing Logical Arguments in Research. We need to respond to at least two other learners’ posts. I will provide an example post. You can write your peer responses by keeping the following points in mind.

• Read at least two of your peers’ posts and provide a meaningful response.
• Offer additional insights, ask questions, or suggest alternative perspectives.
• Ensure your response is respectful, constructive, and supported by relevant sources where appropriate.

Example

Response 1

Hi Jason, your explanation of the importance of constructing logical arguments was very insightful. I particularly liked your emphasis on how logical arguments contribute to the credibility of research. Have you encountered any challenges in constructing logical arguments in your studies or work? Great job!

Response 2

Hi Angela, I found your discussion on the different types of arguments very compelling. Your examples from professional experience highlighted the practical application of these elements. Do you have any strategies for constructing strong inductive arguments in research? I’d love to hear your thoughts. Excellent work!

 Closing

This How-To guide of BUSN 1001 Week 6 Discussion: Constructing Logical Arguments in Research aims to assist you in navigating the Week 6 discussion for BUSN 1001 effectively. By exploring the importance of constructing logical arguments, the different types of arguments, and personal experiences, you will enhance your research skills and ability to develop sound arguments. Engaging in meaningful dialogue with your peers will further enrich your learning experience. Good luck with your discussion!

In the next module of BUSN 1001, we will explore the discussion of week 7, which is about analysing a peer-reviewed article on customer service.

BUSN 1001 Week 7 Discussion: Analyzing a Peer-Reviewed Article on Customer Service

Instructions for BUSN 1001 Week 7 Discussion: Analyzing a Peer-Reviewed Article on Customer Service

W7: Critique a current research article, looking for concerns with errors in reasoning and insufficient evidence

Find a peer-reviewed article from the library regarding customer service. Read and review the article and explain if the author had any errors in reasoning or issues with insufficient evidence. Did you detect any bias that the author had? Compare your findings to anything that you have seen regarding this in the media, at work or in your life. Use examples to support your position. 

Week 7 – Flaws in Argument

Instructions

Paper – Find an article in the library and find a flaw in an argument. Write a 1000-word paper in APA format. Include a minimum of three references. 

Research in the APUS library about common flaws in arguments and fallacies.

Organization of the assignment:

• Paragraph 1: Introduction. Include a brief review of the article’s argument. Include a statement that the argument has merit but also contains multiple flaws to indicate the direction of this paper. Then, map out the points that you will make to guide the reader through the body of the paper.
• Paragraph 2: Explanation of first flaw– this paragraph should have a strong topic sentence and then several sentences explaining the flaw in detail. In these paragraphs, opinion is not acceptable. You must support your claim of a flaw in the argument.
• Paragraph 3: Second flaw – same as above
• Paragraph 4: Third flaw – same as above

Paragraph 5: Conclusion: Include a summary of the flaws presented. Academically and professionally, explain how the flaws identified could be fixed to present a stronger argument.

Introduction to BUSN I001 Week 7 Discussion

Welcome to BUSN 1001 Week 7 Discussion: Analyzing a Peer-Reviewed Article on Customer Service! This week, we focus on analyzing a peer-reviewed article on customer service. The goal is to critically evaluate the article for errors in reasoning, insufficient evidence, and potential biases. This Owlisdom How-To guide will help you navigate the Week 7 discussion, ensuring you address all necessary components thoroughly.

Find a peer-reviewed article from the library regarding customer service.

Find a Peer-Reviewed Article

As mentioned in the BUSN 1001 Week 7 Discussion: Analyzing a Peer-Reviewed Article on Customer Service instructions, I must start by understanding and selecting a peer-reviewed article from the library related to customer service. 

• Use the university library to locate a peer-reviewed article on customer service.
• Ensure the article is relevant and has been published recently.
• Select an article with substantial content for a thorough analysis.

Example

I selected the article “Enhancing Customer Satisfaction Through Digital Channels” by Smith and Johnson (2022). This article explores the impact of digital transformation on customer service and the strategies businesses can use to improve customer satisfaction through digital channels.

Read and review the article and explain if the author had any errors in reasoning or issues with insufficient evidence.

Review the Article

Next, in the BUSN 1001 Week 7 Discussion: Analyzing a Peer-Reviewed Article on Customer Service Instructions, I will discuss the article and explain any issues related to reasoning or if the data is insufficient. 

• Summarize the main points and arguments presented by the author.
• Identify any logical fallacies or errors in reasoning.
• Evaluate the sufficiency of the evidence provided.

Example

The authors argue that digital channels significantly enhance customer satisfaction by providing convenient and personalized services. They support their argument with case studies from leading companies. However, there are some errors in reasoning. For instance, the authors assume that digital transformation is universally beneficial without considering the challenges small businesses might face. Additionally, the evidence provided, while compelling, is limited to a few case studies and lacks broader statistical analysis.

Did you detect any bias that the author had?

Detect Any Bias

Finally, in the next section of the BUSN 1001 Week 7 Discussion: Analyzing a Peer-Reviewed Article on Customer Service Instructions, I will analyze whether the article contains any biased statements. 

• Analyze the author’s perspective and any potential biases.
• Consider the language, examples, and evidence used.
• Reflect on whether the author’s background or affiliations could influence their viewpoint.

Example

The authors exhibit a positive bias towards digital transformation, likely due to their professional background in digital marketing. Their affiliation with a digital marketing firm could influence their perspective, emphasizing the benefits while downplaying potential drawbacks. The language used is predominantly positive, and counterarguments are not sufficiently addressed.

Compare your findings to anything that you have seen regarding this in the media, at work, or in your life.

Compare Findings with Media, Work, or Personal Experiences

Finally, in the next section of the BUSN 1001 Week 7 Discussion: Analyzing a Peer-Reviewed Article on Customer Service Instructions, I will analyze the results obtained from similar personal or professional experiences. 

• Reflect on similar issues you have seen in the media, at work, or in your personal life.
• Compare the article’s findings with your observations.
• Use specific examples to support your comparison.

Example

In my experience working in a small retail business, I have seen both the advantages and challenges of digital transformation. While digital channels can enhance customer service, they also require significant investment in technology and training, which the article does not adequately address. Similarly, media coverage often highlights successful digital transformations but overlooks the struggles of smaller enterprises.

Use examples to support your position.

Use Examples to Support Your Position

Finally, in the next section of the BUSN 1001 Week 7 Discussion: Analyzing a Peer-Reviewed Article on Customer Service Instructions, I will explain and defend my response using the examples from the sources. 

• Provide specific examples from the article and your experiences.
• Illustrate how these examples highlight errors in reasoning, insufficient evidence, or bias.
• Discuss the implications of these findings for customer service practices.

Example

For example, the article mentions a case study of a large retail chain that successfully implemented a chatbot system to handle customer inquiries. In contrast, at my workplace, implementing a similar system faced numerous challenges, including budget constraints and technical issues. This discrepancy highlights the need for more balanced research that considers various business sizes and contexts.

Please respond to more than two other students. Responses should include direct questions.

Responding to Peers

Responding to peers is one of the vital parts of BUSN 1001 Week 7 Discussion: Analyzing a Peer-Reviewed Article on Customer Service. We need to respond to at least two other learners’ posts. I will provide an example post. You can write your peer responses by keeping the following points in mind.

• Read at least two of your peers’ posts and provide a meaningful response.
• Offer additional insights, ask questions, or suggest alternative perspectives.
• Ensure your response is respectful, constructive, and supported by relevant sources where appropriate.

Example

Response 1

Hi Anne, your analysis of the peer-reviewed article was thorough and insightful. I agree that the author’s positive bias towards digital transformation was evident. Have you encountered any similar biases in other articles or studies? How did you address them in your evaluation? Great job!

Response 2

Hi Justin, I found your discussion on the errors in reasoning very compelling. Your comparison with your workplace experiences highlighted important gaps in the article’s analysis. Do you think these gaps are common in research on digital transformation? I’d love to hear your thoughts. Excellent work!

Closing

This How-To guide of BUSN 1001 Week 7 Discussion: Analyzing a Peer-Reviewed Article on Customer Service aims to assist you in effectively navigating the Week 7 discussion for BUSN501 1001. By critically evaluating a peer-reviewed article on customer service, you will enhance your analytical skills and ability to identify biases and errors in research. Engaging in meaningful dialogue with your peers will further enrich your learning experience. Good luck with your discussion!
In the next module of BUSN 1001, we will explore the week 8 discussion on analyzing a peer-reviewed article on customer service.

BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service

Instructions for BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service

W8: Justify arguments and information required to solve real-world problems

This week, you will be required to work on real real-world customer service problem. Start by going to this link where you will be taken to an interactive case study designed to test your skills:

Once you have completed the simulation, please arrange to post to the Week 8 discussion regarding your choices in the case study polls. You should mention how your decisions compare to others and justify the rationale for your answer choice. Please explain areas where more information would be needed to make a sound decision. 

Week 8 – Customer Service Paper

Instructions

Research Paper – Customer Service related

Picking up from your annotated bibliography and outline submitted in earlier weeks, prepare a final research paper on the topic you chose. The paper should be 2500 words in length and include a cover page and a Reference list. All papers should be submitted in APA format. Please include a minimum of 10 references (see your annotated bibliography).

Title page
Table of contents
Abstract
Lit review
Body (see your outline)
Reference page

Introduction to BUSN I001 Week 8 Discussion

Welcome to BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service! This week, you will engage with a real-world customer service problem through an interactive case study. The goal is to apply your customer service knowledge and skills to make informed decisions and reflect on your choices compared to others. This Owlisdom How-To guide will help you navigate the Week 8 discussion and assignments, ensuring you address all necessary components thoughtfully and thoroughly.

This week, you will be required to work on real real-world customer service problem. Start by going to the provided link, where you will be taken to an interactive case study designed to test your skills.

Complete the Interactive Case Study

As mentioned in the BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service Instructions, I must start by understanding and analyzing the interactive case study provided to test my skills regarding customer service problems. 

• Follow the provided link to access the interactive case study.
• Engage with the case study, making choices based on your understanding of customer service principles.
• Take note of the decisions you make and the reasoning behind them.

Example

I completed the interactive case study on handling a difficult customer service situation. The scenario involved a customer who was unhappy with a product and demanded a refund. I had to decide whether to offer a full refund, a partial refund, or another solution, such as store credit.

Once you have completed the simulation, please arrange to post to the Week 8 discussion regarding your choices in the case study polls.

Discuss Your Choices in the Case Study Polls

Next, in the course BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service Instructions, I will summarize the case study polls and post them. 

• Summarise the key decisions you made during the case study.
• Explain the reasoning behind each decision.
• Reflect on how your choices align with customer service best practices.

Example

In the first decision point, I chose to offer a full refund because I believed it would best address the customer’s immediate dissatisfaction and preserve the company’s reputation. My reasoning was based on the principle of prioritising customer satisfaction to ensure long-term loyalty. In another scenario, I opted for store credit as a compromise when the product issue was less severe, aiming to retain the customer while minimising financial loss for the company.

You should mention how your decisions compare to others and justify the rationale for your answer choice.

Compare Your Decisions with Others and Justify Your Rationale

Finally, In the next section of the BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service Instructions, I will analyze and compare my rationale with other participants. 

• Compare your choices with the poll results from other participants.
• Identify any significant differences or similarities in decisions.
• Justify why you made your particular choices, considering alternative perspectives.

Example

Comparing my choices with the poll results, I noticed that a majority of participants also chose to offer a full refund in the first scenario. This alignment suggests a common understanding of the importance of resolving customer complaints quickly and effectively. However, in the scenario where I chose store credit, most participants preferred a partial refund. My justification for store credit was to encourage future purchases, which I believed would be beneficial for long-term customer retention. Understanding alternative perspectives helped me appreciate different strategies in customer service management.

Please explain areas where more information would be needed to make a sound decision.

Explain Areas Where More Information is Needed

Finally, In the next section of the BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service instructions, I will analyze the result obtained and identify areas where further research is required. 

• Identify any areas in the case study where additional information would have helped make a more informed decision.
• Discuss what type of information would be beneficial and why.
• Reflect on how this additional information could influence your decision-making process.

Example

In the case study, I felt additional information about the company’s return policy and the customer’s purchase history would have been helpful. Knowing the return policy in detail would ensure that my decisions align with company guidelines, and understanding the customer’s history could provide insights into their value to the company. This information would have allowed me to tailor my response more effectively, balancing customer satisfaction with company interests.

Please respond to more than two other students. Responses should include direct questions.

Responding to Peers

Responding to peers is one of the vital parts of BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service. We need to respond to at least two other learners’ posts. I will provide an example post. You can write your peer responses by keeping the following points in mind.

• Read at least two of your peers’ posts and provide a meaningful response.
• Offer additional insights, ask questions, or suggest alternative perspectives.
• Ensure your response is respectful, constructive, and supported by relevant sources where appropriate.

Example

Response 1 Hi Jen, I found your decision to offer a partial refund in the first scenario very interesting. Your approach to balancing customer satisfaction with company policy makes a lot of sense. Have you encountered similar situations in your professional experience? How did you handle them? Great job! Response 2 Hi Harry, your choice of offering store credit in the second scenario was compelling. It’s a smart way to retain customers and encourage future purchases. Do you think this approach might work better in certain industries than others? I’d love to hear your thoughts. Excellent work!

Closing

This How-To guide of BUSN 1001 Week 8 Discussion: Analyzing a Peer-Reviewed Article on Customer Service aims to assist you in effectively navigating the Week 8 discussion for BUSN1001. Completing the interactive case study and reflecting on your decisions will enhance your practical understanding of customer service principles. Engaging in meaningful dialogue with your peers will further enrich your learning experience. Good luck with your discussion! You can also read BUSN 1001 complete modules to ace the course!